Pay-In Advance (Pre-Paid) Accounts are required to be in credit at all times to ensure you continue to own (have Rights Of Use) over each 1300/1800 number (service) on your account. If your account goes into debt you may lose each and every service on your account.
WARNING: running your account out of credit causing suspension of services will not auto-cancel your account. We repeat... we will continue to charge you our normal service hosting fees and charges plus a $5 per month late fee for each month you are out of credit plus other fees and charges that may apply under our agreement.
Yes. Your credit automatically rolls over to the next month for future use. We email you weekly updates on your credit balance.
Yes. If your credit is low, we will auto-email notifications.
You can Top Up online with any Visa, Mastercard or AMEX credit card through your Customer Toolbox.
We don't apply any Visa or Mastercard fees. We apply fees to AMEX and Diners Club as follows: Minimum $1.00 or 1.5% whichever is the greater.
We will continue to monitor your call spend and will email you your credit balance daily or if you prefer, weekly notifications. If your business is growing rapidly you may need to make more frequent top-up payments and adjust your Auto Top Up.
We can reconnect a cancelled service within 60 days of the date of we received your cancellation notice. You will need to pay any outstanding fees and charges and also pay in advance a reconnection fee of $25 plus a $100 Security Bond. You will also need to put your account into a credit balance.
Reconnection requests received after 60 days from the date of your last invoice will not be accepted under any circumstances as your cancelled service number will have been returned the publicly available pool of numbers.
To avoid potential service suspensions, we highly recommend you apply for a BillBuddy Direct Debit account. Most of or customers prefer payment by way of Direct Debit.
Direct Debit options and conditions can be found at Direct Debit FAQ's
