1300 and 1800 Critical Information Summary Index

Critical Information

This web page is where you will find all our fees and charges not published on our Plan/Pricing pages.

Other Fees And Charges Summary Index

1300/1800 Number Routing

Feature/Service Setup Fee Monthly Fee
IVR - 9 Prompts Wide $50.00 $0/prompt/month
Complex IVR $250.00 $10/sub-prompt/month
Complex Time Of Day Routing Quote Quote
Call Barring $5.00 $5.00/per number

Account Management and Billing

Item Per Item
Answer Point (AP) Change by customer through portal $0.10/AP change
Electronic invoice downloaded from portal by customer Free
Electronic invoice emailed $1.00
Electronic invoice emailed and returned undeliverable $10.00/per email address
Printed paper invoice sent by standard Australia Post delivery (invoice page only) $5.00
Invoice payment fee other than by Direct Debit or through portal $10.00/payment
Credit Card charge back fee $33.00 per charge back
Update Direct Debit details via online form Free
Email customer portal login Free
Emailed direct debit Default Notice (bank/credit card dishonured) $5.00/per notice
Transfer account ownership to new ABN $100.00 to new owner
Replace existing service number $150.00
Cancel existing service number after 6 months Free
Cancel existing service number after 30 days $75.00
Cancel existing service number before 30 days $150.00
Portout existing service number after 18 months $75.00
Portout existing service number after 30 days $115.00
Portout existing service number before 30 days $150.00

Service suspension, disconnection and reconnection

13/1300/1800 Smart Number Reactivation $75.00 per service
13/1300/1800 and International Toll free: suspend a service $100.00 per service
13/1300/1800 and International Toll free: restore a suspended service $100.00 per service
13/1300/1800 and International Toll free: disconnect and disassociate a service $250.00 per service

 

Prices exclude GST and shall be read in accordance with our Terms & Conditions.