• 100% Australian owned and operated Proudly 100% Australian owned and operated since 2010

National Carrier Level Congestion

Update
1:30pm 23/03/2020

The shift in working practices from home in response to the Coronavirus (Covid-19) has created an unprecedented increase in telecommunications traffic which is affecting every telecommunications carrier nationwide in causing congestion. All five tier 1 carriers within Australia have been materially affected by inter-carrier congestion as a result.
The effect of congestion has been the intermittent failure of inbound calls to connect to the respective destination numbers during peak periods.
The carriers have been, and are continuing to work on with the highest priority, re-routing traffic from congested interconnection points to other interconnect points, to free up capacity, as well as building up additional capacity.

Possible Solution:

In the Customer Portal we suggest you add your mobile phone or our Voice2Email feature as a second overflow (for say 15 seconds) until the congestion is resolved. However, we strongly urge you to maintain an overflow on a permanent basis to ensure you receive calls when the destination landline (or VoIP line) is faulty/congested.

Customer Login Portal

Live Call Logs

To view the call logs of your service(s) please login to your Customer Portal. As calls are recorded live upon completion you can readily track Call logs to view service(s) status.

Customer Login Portal

Included 1300 Number Hosting Plans At A Glance

1300 Number

$5 Entry Plan

Best Holding Plan
$5/month
How It Works

30 c/min
Call Rates To Landlines per min    
45 c/min
Call Rates To Mobiles per min    
$0 Set up fee    
No Contracts    
12 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Announcement
Live Call Reporting
Caller Identification
IVR (Prompt 1, Prompt 2 etc.)
1300 Number

$10 Included Plan

Most Popular
$10/month
How It Works

66 included minutes to landline     or
28 included minutes to mobile    
15 c/min
All Calls To Landline    
35 c/min
All Calls To Mobile    
$0 Set up fee    
No Contracts    
12 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Announcement
Live Call Reporting
Caller Identification
IVR (Prompt 1, Prompt 2 etc.)
1300 Number

$35 Included Plan

Most Popular
$35/month
How It Works

350 included minutes to landline     or
140 included minutes to mobile    
10 c/min
All Calls To Landline    
25 c/min
All Calls To Mobile    
$0 Set up fee    
No Contracts    
12 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Announcement
Live Call Reporting
Caller Identification
IVR (Prompt 1, Prompt 2 etc.)
1300 Number

$70 Included Plan

Most Popular
$70/month
How It Works

933 included minutes to landline     or
350 included minutes to mobile    
10 c/min
All Calls To Landline    
20 c/min
All Calls To Mobile    
$0 Set up fee    
No Contracts    
12 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Announcement
Live Call Reporting
Caller Identification
IVR (Prompt 1, Prompt 2 etc.)

1300 and 1800 Number Online Application Form



Included 1800 Plans At A Glance

1800 Number

$5 Entry Plan

Best Holding Plan
$5/month
How It Works

30 c/min
Call Rates To Landlines per min    
45 c/min
Call Rates To Mobiles per min    
$0 Set up fee    
No Contracts    
12 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Announcement
Live Call Reporting
Caller Identification
IVR (Prompt 1, Prompt 2 etc.)
1800 Number

$10 Included Plan

Most Popular
$10/month
How It Works

Approx.66 included minutes to landline     or
28 included minutes to mobile    
15 c/min
All Calls To Landline    
35 c/min
All Calls To Mobile    
$0 Set up fee    
No Contracts    
12 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Announcement
Live Call Reporting
Caller Identification
IVR (Prompt 1, Prompt 2 etc.)
1800 Number

$35 Included Plan

Most Popular
$35/month
How It Works

350 included minutes to landline     or
115 included minutes to mobile    
10 c/min
All Calls To Landline    
25 c/min
All Calls To Mobile    
$0 Set up fee    
No Contracts    
12 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Announcement
Live Call Reporting
Caller Identification
IVR (Prompt 1, Prompt 2 etc.)
1800 Number

$70 Included Plan

Most Popular
$70/month
How It Works

933 included minutes to landline     or
350 included minutes to mobile    
10 c/min
All Calls To Landline    
20 c/min
All Calls To Mobile    
$0 Set up fee    
No Contracts    
12 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Announcement
Live Call Reporting
Caller Identification
IVR (Prompt 1, Prompt 2 etc.)

1300 and 1800 Number Online Application Form